OUR PRIVACY POLICY

This Privacy Policy describes how crystalorbit.shop (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. 

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

The data we collect…

Ticketing Data:

When you purchase merchandise or gift vouchers through our Site, personal information such as your name, address data, email and contact number will be stored in our back-office system, hosted by WIX. For more information, please read WIX’s Privacy Policy https://www.wix.com/about/privacy

Please be assured that we do not share your personal information with any other company without your consent.

You are entitled to view, amend or delete the personal information that we hold for you – please email us at hello@crystalorbit.shop and we will be happy to update our records.

Analytics Data:

When someone visits crystalorbit.shop we use our web-builder WIX, and, occasionally, third-party service Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This helps us to find out things such as numbers of visitors to Site pages. The information is only processed in a way which does not identify anyone – we do not make any attempt to find out the identities of those visiting the Site, nor do we allow Wix or Google to do so. The information is very useful for us though – it allows us know when and where to make appropriate changes to the Site so we can make it a better place for you to visit!

Mailing Lists:

If you register to receive our newsletters, new blog alerts and occasional email updates we collect personal information such as your email address. We use that information in order to contact you with our offers, product news, launches and blog posts – i.e. to tell you about the things you have asked us to tell you about! We do not rent or sell email lists with other organisations or businesses and would never do so.

Our emailers are created and sent using WIX, so all your details are stored in one safe place. WIX gathers statistics based on email opening, click-throughs and sales using industry standard technologies which helps us to monitor and make improvements to future communications with you. 

You can at any time unsubscribe from our general mailings by clicking the link at the bottom of our emails.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

This policy was reviewed on 1st January 2025 and will be reviewed at least annually to ensure it remains fit for purpose.